Impacting
People Performance Progress
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Is non-uniformity of customer experience across service outlets diluting your brand or impacting repeat sales?
Is high attrition rote and lack of trained manpower eroding the customer service quotient?
Is shortage of skilled manpower impeding the growth of the hospitality sector?
Is development of infrastructure quickly outpacing the development of skilled workforce?
Are the high industry-wide attrition rotes posing a looming threat to your business? Is non-availability of skilled manpower increasing the recruitment & training costs?
Are you unable to tap the aspiration of entrepreneurs who wish to transform the way tourists experience the country?
Is development of a niche segment- Home-Stay entrepreneurs, posing a formidable challenge to fulfilling the 'Skill India' story?

School of Service Excellence & Customer Centricity for Corporates

Solution

  • Service SOPs & standards enhancement
  • Critical skills and service capability development
  • CTQ and process improvement solutions

Pre-hire Skilling to create Employable Talent for Corporates

Solution

  • IRun outreach campaigns and mobilize target population
  • Offer industry-benchmarked curriculum, learning pedagogy and certified instructors
  • Set up physical training centres with lab facility to impart training, assess & certify prospective candidates
  • Forge strong alliances with industry icons who are pioneers in these sectors

Livelihood Skills Training for Hospitality and Travel & Tourism Sector

Solution

  • Industry specific curriculum validated by Tourism & Hospitality Sector Skills Council
  • Sustained supply of trained and certified people across frontline and middle management roles
  • Quality orientation of new hires on company specific NHIP modules & products

Home-Stay Entrepreneurship Training

Solution

  • Mobilizing and on-boarding prospective homeowners offering Home-Stay options
  • Training on functional knowledge & skills for responsible hosting
  • Training on soft skills for guest handling & service etiquette