People Performance Progress

Hospitality Skills Institute (HSI)

MindLeaders provides Hospitality & Service training that enables you to build a robust multi-pronged strategy to implement service competence enhancement tools for speedy adoption.

The hospitality and tourism sector is witnessing an annual growth rate of 8.9% per year, generating more than 30 million jobs every year. Unfortunately, the existing academic institutes are hardly geared to meet the manpower requirements of this sector. The team has delivered effective solutions for several leading players of the industry, including global hotel companies like the Oberoi group, Taj group of hotels & Eden group in Sri Lanka. Additionally, by virtue of running a Hospitality Academy for Lemon Tree Hotels group, which has best-in-class service standards, MindLeaders designs and implements cutting edge of people performance solutions for delivering market-ready skills to freshers and professionals.

The in-house expertise and domain knowledge positions MindLeaders in a unique space to design world class, service-centric solutions for skilling fresh talent in Hospitality & Services training, therefore,the organization is totally geared to launch Pre-hire Academies which offer certification programmes and create a supply chain of pre-trained fresh talent for both sectors.

School of Service Excellence & Customer Centricity for Corporates


  • Service SOPs & standards enhancement
  • Critical skills and service capability development
  • CTQ and process improvement solutions

Pre-hire Skilling to create Employable Talent for Corporates


  • IRun outreach campaigns and mobilize target population
  • Offer industry-benchmarked curriculum, learning pedagogy and certified instructors
  • Set up physical training centres with lab facility to impart training, assess & certify prospective candidates
  • Forge strong alliances with industry icons who are pioneers in these sectors

Livelihood Skills Training for Hospitality and Travel & Tourism Sector


  • Industry specific curriculum validated by Tourism & Hospitality Sector Skills Council
  • Sustained supply of trained and certified people across frontline and middle management roles
  • Quality orientation of new hires on company specific NHIP modules & products

Home-Stay Entrepreneurship Training


  • Mobilizing and on-boarding prospective homeowners offering Home-Stay options
  • Training on functional knowledge & skills for responsible hosting
  • Training on soft skills for guest handling & service etiquette
The Value of Proposition of HSI
  • Delivery of standardized and uniform service standards
  • Improved CTQ parameters leading to enhanced customer satisfaction levels
  • Availability of job ready & trained human capital
  • Speedy implementation of projects due to reduced lead time
  • Single agency ownership
  • Superior service standards and compliances