- Mind Solutions
- Hospitality Skills Institute (HSI)
Hospitality Skills Institute (HSI)
Is non-uniformity of customer experience across service outlets diluting your brand or impacting repeat sales?
Is high attrition rote and lack of trained manpower eroding the customer service quotient?
Is shortage of skilled manpower impeding the growth of the hospitality sector?
Is development of infrastructure quickly outpacing the development of skilled workforce?
Are the high industry-wide attrition rotes posing a looming threat to your business? Is non-availability of skilled manpower increasing the recruitment & training costs?
Are you unable to tap the aspiration of entrepreneurs who wish to transform the way tourists experience the country?
Is development of a niche segment- Home-Stay entrepreneurs, posing a formidable challenge to fulfilling the 'Skill India' story?
MindLeaders provides Hospitality & Service training that enables you to build a robust multi-pronged strategy to implement service competence enhancement tools for speedy adoption.
The hospitality and tourism sector is witnessing an annual growth rate of 8.9% per year, generating more than 30 million jobs every year. Unfortunately, the existing academic institutes are hardly geared to meet the manpower requirements of this sector. The team has delivered effective solutions for several leading players of the industry, including global hotel companies like the Oberoi group, Taj group of hotels & Eden group in Sri Lanka. Additionally, by virtue of running a Hospitality Academy for Lemon Tree Hotels group, which has best-in-class service standards, MindLeaders designs and implements cutting edge of people performance solutions for delivering market-ready skills to freshers and professionals.
The in-house expertise and domain knowledge positions MindLeaders in a unique space to design world class, service-centric solutions for skilling fresh talent in Hospitality & Services training, therefore,the organization is totally geared to launch Pre-hire Academies which offer certification programmes and create a supply chain of pre-trained fresh talent for both sectors.
- Delivery of standardized and uniform service standards
- Improved CTQ parameters leading to enhanced customer satisfaction levels
- Availability of job ready & trained human capital
- Speedy implementation of projects due to reduced lead time
- Single agency ownership
- Superior service standards and compliances